Plymouth VIP Auto

Kristi E 4 months ago

THIS is a place you don’t have to worry about being taken advantage of because your car knowledge might be little. I know enough but am not an expert and I’m treated respectfully and kindly. Each employee takes the time to explain the work that needs to be done and an explanation of costs. They are efficient, clean, and accommodate to make things easy and doable.

Nate Swanson Edited 8 months ago

(update I don't care about your response way to upsell to a review) Went here like usual to fill up my tank. Usually they're great but now they're requiring a membership to get gas which is stupid and they're losing my business now. I will never come back here ever again and I don't think anybody else should either

Ethan Kunze a year ago

This is the kind of shop that gives mechanics a bad rap. I had my ballpoint fail on my drivers side in their parking lot. Directly after the incident happened the mechanic (I later found out) rushed out and asked me if my ball joint failed right there, I told him yes which he then proceeded to tell me that the parts for it were going to be expensive without me even asking (strange right?). I went in and asked the mechanic to type me up a quote, which he ended up giving me a price of $1600. Yea you read that right, $1600. The ball joints for my vehicle I would like to add are bolt on not press in. I told him there was no way it could cost that much, all I needed was one ball joint and a cv axle inner boot. After showing me his estimate I decided to have it towed to my place where I did the repairs myself. I ended up replacing both my ball joints instead of just the side that failed as well as the entire cv axle because I couldn’t source the boot alone the same day and I wanted to get my truck driving again right away. With that said, both ball joints which I bought OEM and the cv axle which I didn’t even need, I spent $420 in parts, without the cv axle I would have only spent $240,

Phil Tanner 2 years ago

Sadly I just had to delete my 5 star review from 4 years ago. VIP Auto had been my go to shop to bring my family's vehicles for the last 5 years as the old manager Drew was friendly, respectful, and quick to find the customer opportunities to save money. Over the last few years that has completely disappeared. Derrick is the manager and interactions with him are cold. I recently dropped off my vehicle for an oil change and to see if they could figure out what the noise from my rear brakes were. They then told me that I needed new brake pads and rotors in the front and rear (front pads at 4mm and rear at 2mm) as well as new wheel bearings in the rear. I was quoted $2200. After calling multiple other shops for the same job I was quoted significantly lower - in the $1500 range. I decided to pick up my vehicle I was told I needed to pay $76 for a brake diagnostic, something they failed to inform me when I dropped off the car. When I asked about that Derrick was extremely rude and told me it was too bad, "everyone charges a diagnostic fee, you should know about that". I'm not upset about a $76 diagnostic fee - I'm upset that they didn't tell me about it before I dropped off the car and

Andrell Hudson 7 years ago

My experience here has been nothing but the BEST!! I've been coming to this location for the past 2 years and I feel like family! Every time I come, I'm greeted as I get out of my car. I'm treated with respect. The guys here are very honest and make sure that you leave more than satisfied. If you ever need work done to your vehicle and you want it done right without being ripped off, check this location out! Drew, the service manager is the man!! He'll take great care of you!! Plus they have really good gas prices and a loyalty program!